Burley Fudge Terms & Conditions

Burley Fudge Shop can be found in the quaint village of Burley nestled in the New Forest.

Making A Purchase

To make a purchase just browse our website, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

From time to time we make various special offers, all special offers or limited time period offers are subject to availability.

Allergens

Allergen information is stated in the description of each flavour. We use Allergens in our kitchen, products may contain trace of peanuts, nuts, milk, gluten, soya  if not stated as an allergenic ingredient.

Shipping And Handling

Delivery Schedule

Orders are dispatched every weekday on a next working day courier service.

Orders placed before 9am will be received next working day. Orders placed after 9am will be dispatched the following working day and received on the subsequent working day. Examples as follows:

Order placed before 9am Monday goods delivered Tuesday.

Order placed after between 9am Monday and 9am Tuesday goods delivered Wednesday.

Order placed before 9am Thursday goods delivered Friday.

Order placed before 9am Friday goods delivered Monday.

Order placed after 9am Friday before 9am Monday goods delivered Tuesday

Next Working Day Delivery Service

In the UK (excluding Highlands and Islands) all our orders are sent by next working day courier. Next Working Day shipping costs are £5 applied in the checkout.

Highlands and Islands

For Scottish Highlands and Islands including IOW the Next working day delivery service is not available, all parcels to these destination are sent on a Royal Mail 48 hour fully tracked service. The shipping cost for this service is £5 and applied in the checkout.

Tax Charges

VAT at 20% is included in all orders.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted through our external payment system for your security.  They are not held in clear text on any web site.

Contact Us

If you need to reach us, please email us using the link on the store page or , alternatively, you can call on 01425 403513

Privacy Policy

Burley Fudge do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Burley Fudge is a trading Name of New Forest Confectionery Ltd Registered Office 20 Glasshouse Studios Fryern Court Rd Fordingbridge Hampshire SP6 1QX